Auto-reply to customer questions using your prices, hours, and FAQs. RelayU handles the routine queries and hands off to you the moment it needs a human.
Hi Otto! Walk-ins are always welcome, though we recommend booking ahead online to skip any wait. You can book your spot here: elitecuts.la/book 💈
RelayU isn't a general chatbot. It only answers questions using the specific details you upload, in your own friendly voice.
RelayU reads directly from the prices, hours, and questions you save. If a customer asks a question you haven't written an answer for, the assistant politely offers to contact you instead of making things up.
If a customer complains, asks to talk to a real person, or asks something complex, RelayU automatically pauses its replies and alerts you right away on your phone so you can take over.
Instagram limits automated replies to 24 hours of client activity. RelayU automatically keeps track of these limits and flags the chat for your manual attention when the time window runs out.
To keep your business page safe from being flagged as a bot, RelayU spaces out replies naturally. It behaves exactly like a human typing on their phone, staying within Instagram rules.
We manage the connection safely in the background to respond in seconds, keeping your customer conversations smooth.
A customer asks about your prices, location, or bookings on Instagram. Our system securely receives the message in a split second.
The assistant checks your saved pricing, hours, or links. It ensures it has all the facts straight before drafting a reply.
The customer gets a friendly answer. If they ask for something complex, RelayU automatically pauses and alerts you to take over.
Choose a business template to view their custom instructions, then tap any customer question below to watch how the assistant drafts replies in real time.
“Warm, casual, friendly neighborhood coffee shop”
7:00 AM - 3:00 PM · Tuesday to Sunday (Closed Mondays)
142 Elm St, Brooklyn NY
No booking link configured (walk-in only)
RelayU gives busy owners their time back while securing bookings automatically.
“Before RelayU, I was responding to DMs between steaming milk and ringing up customers. Now the assistant handles questions about prices and GF options while I focus on the coffee.”
Sarah Jennings
Owner · Sunrise Cafe
“We booked 12 spots this week directly from Instagram questions while the studio was closed. RelayU answered pricing queries and linked directly to our booking page.”
Mila Santos
Director · Bloom Studio
“The handoff feature is gold. If someone wants Otto specifically, the assistant passes it to our phones. Otherwise, it gives standard pricing instantly and links to book.”
Marcus Reed
Barber · Elite Cuts
No hidden fees, no tiers, no per-message upcharges.
Free for 14 days. Cancel anytime.